​Volunteer/Work With Us

General Crew Opportunities

PATRON EXPERIENCE & PROJECT MANAGER

JOB SUMMARY
Under the guidance of the Producing Artistic Director (PAD), the Patron Experience & Project
Manager manages front of house, assists with day-to-day operations, and collaborates across
departments to offer meaningful support to varying projects within the organization.

DUTIES AND RESPONSIBILITIES
Patron Experience Management (60%): 20-25hrs/week

● Create and maintain all events in Patron Manager for Bag&Baggage and The Vault.
● Develop and track goals for single ticket sales, subscription sales, and returning
customers.
● Maintain a 5-day a week, 20hr minimum box office schedule and respond to all messages
on the box office phone in a timely manner.
● Manage both the box office and Bag&Baggage info emails.
● Develop Box Office and Front of House protocol and maintain clear documentation.
● Generate sales reports, discount codes, end of show box office reports, and other key
materials in Patron Manager upon request.
● Curate an inviting environment in the Vault lobby and assist in creating a cohesive
experience for patrons based on the work on stage.
● Maintain positive relationships with all community members and strategize new
approaches to welcome new members to the Bag&Baggage community.
● Collaborate with Facilities Manager to maintain cleanliness of public spaces.
● Generate all content for patron communication for general ticket operations.
● Schedule and provide materials for contractors for ASL interpretation, audio description,
and other audience access services.
● Identify, hire, train, and manage all house managers, box office staff, and bartenders.
● Curate and maintain a robust list of volunteer ushers and event assistants.
● Serve as House Manager for Bag&Baggage Productions main season shows as well as
Vault events as needed.
● Work with the General Manager (GM) to maintain bar & concessions stock and prepare
lists for purchases as needed.
● Assist in the creation of ticket prices, subscription models, and promotional offers.
● Represent B&B at conferences and special events when requested and as time allows.

Project Management (30%): ~10hrs/week

● Serve as initial point of contact for Vault venue bookings and facilitate building tours and
discovery calls to assess specific needs of potential renters.
● Collaborate with Marketing & Engagement Manager on developing audience surveys
and capturing data on the audience experience.
● Collaborate with Development Manager on internal and external research for grant
proposals and sponsorship requests.

● Assist PAD in organizing and executing casting calls from initial scheduling to day of
audition monitoring.
● Manage communication for interviews with potential employees and contractors across
departments as needed.
● Work alongside PAD and Engagement Manager to develop and execute audience
engagement activities for regular season productions and popup events.

Administrative Support (10%) ~5-10hrs/week

● Master proofreader for all public facing materials generated by the Bag&Baggage team
including programs, campaign letters, and other written materials.
● Assist Marketing & Engagement Manager in preparation and execution of mailings,
phone calls, and other external communications as needed and as time allows.
● Assist Development Manager with donor outreach and fundraising campaigns.
● Assist the Producing Artistic Director and GM with filing, bank deposits, and other
financial operation tasks as needed.
● Assist in drafting contracts for production staff, actors, and other vendors as needed.
● Assist Marketing Manager with distribution of posters, flyers, and other marketing
materials as needed and time allows.

PREFERRED QUALITIES

● An artist or someone deeply passionate about art, specifically live production.
● An extremely detail oriented individual that is adept at time management.
● A people person that enjoys working with others and connecting with folks from all
walks of life.
● Ability to effectively identify priorities within projects and set specific goals with clear
timelines for execution.
● An independent thinker and self starter that enjoys problem solving with a team.
● Someone who is eager to develop new skills and adjust systems and protocols as needed.
● A knack for tedious tasks and an ability to assess situations with a birds eye view.
● Someone that is dependable and ready to take on new challenges with a positive attitude.

THE NUTS & BOLTS

Scope of Work:
We acknowledge that the lens of this position seems fairly wide. We have a small (but
mighty) team here at Bag&Baggage. Our culture is built around supporting one
another the best we can and collaborating in unique ways to provide quality service
and content to our community. The number one priority of this position is to
maintain a consistent box office schedule. At present, the majority of our patrons
handle ticket purchases independently online so it is possible that many of the duties
above can be completed within the time you are at the box office desk. This position
is still expected to maintain a 35-40 hour work week including the BO schedule.

Position Requirements:
● Our typical main season production schedule is Thursday - Saturday at
7:30PM and Sundays at 2PM. Doors to the building are open an hour ahead of
each performance and house opens at 30-45mins before.
○ Additional nights and weekends may be necessary for special events,
rentals, and pop up performances.
○ Regular daytime schedule to be determined based on the chosen
candidate.

● OLCC Certification - B&B will cover the cost of certification if necessary.
● Familiarity with Patron Manager, Tessitura, or other ticketing systems OR the
ability to learn complex computer programs.
● Ability to work independently or with little supervision.

Timeline

This is a full time exempt position expected to work a minimum of 35 hours per week. Ideally this role will be in place by February 5, 2024, if not sooner. The
position will remain open until it is filled.

Compensation
The annual salary will be $37,000 - $40,000 with full health and dental benefits paid for by B&B as well as 20 days of paid time off and paid holidays.

Interested?
Send a resume highlighting your experience in patron services, administration, and/or project management in the theatrical realm and a cover letter detailing why you are interested in this position. Be sure to not only tell us what you can offer to us but what you hope to gain from this role as well! Please send materials to
jobs@bagnbaggage.org labeled with your name and PATRON EXPERIENCE & PROJECT MANAGER in the subject line.

Education Fellow

Bag&Baggage Productions (B&B) is seeking an early career theatre professional for an Education Fellowship. This newly created position will work under the general guidance of the Education Manager and alongside the B&B team to develop the structure for a Youth Performance Ensemble (YPE) and assist with other educational initiatives including teaching one-off workshops and co-facilitating classes with the OHANA program with the City of Hillsboro among other things. This is a temporary part time position with the potential of growing into a part time role within the organization in the Education department or another area in the organization.

Timeline:
This role would ideally begin on March 4, 2024. At present this role is guaranteed from March 2024 – June 2024. Pending funding, we hope to maintain the position through June of 2025 but this is not currently guaranteed.

Compensation:
This position will receive a stipend of $1,000 per month. We acknowledge that this is not a full time position and time will be honored accordingly. Ideally this modest salary can serve as supplementation to income for a freelance artist, student seeking a part time role and real world experience in their field, or a recent graduate transitioning into the world of nonprofit arts administration. This role is only expected to work 12-15 hours per week.

Preferred Qualities:
Deep interest in nonprofit administration and educational theatre for youth (specifically teens).
Desire to learn, grow, and explore in differing methodologies and practices in theatrical education programming.
Prior experience or interest in developing sustainable systems and programmatic structures.
Someone that is willing to ask questions and make bold mistakes to learn where things may not be working to begin identifying solutions.
An independent thinker that enjoys solving problems collaboratively.

DUTIES AND RESPONSIBILITIES
Educational Program Development
Collaborate with the Education Manager and Producing Artistic Director (PAD) to develop the structure for a Youth Ensemble Company.
Collaborate with the Education Manager to complete research and report out information on similar educational initiatives locally and nationally.
Develop, distribute, and collect community surveys to assess program needs and effectiveness.
Pilot educational programs and materials with local elementary, middle, and high school students.
Assist in strategic outreach to educational entities, teachers, and other key collaborators.
Work alongside each B&B department and creative team to understand the production process and protocol to develop meaningful learning experiences for Youth Ensemble.

Teaching, Planning, & Documentation
Teach all Bag&Baggage workshops, classes, and other educational activities with the Education Manager.
Collaborate with the Education Manager to develop evergreen lesson plans for B&B educational classes in and out of classrooms.
Lead tours and workshops at the Vault for student groups and other visitors as needed.
Collaborate with the Education Manager and production teams to develop supplemental materials for each Bag&Baggage regular season production.

Interested?
Send a resume highlighting your experience in administration, education, and/or program management and a cover letter detailing why you are interested in this position. Be sure to not only tell us what you can offer to us but what you hope to gain from this experience as well! Please send materials to jobs@bagnbaggage.org labeled with your name and EDUCATION FELLOW in the subject line.

 

More info:

https://drive.google.com/file/d/1BiQq9E58CX5Kf-lb5kxetBtQLlVZE-Bw/view?usp=sharing


 

General Crew Opportunities

Paid crew positions available for productions may include: Stage Manager, Assistant Stage Manager, Run Crew, Head of Props, Light Board Operator, Sound Board Operator, Set Construction crew, and Front of House Manager.

To be considered for a paid crew position, you should have previous professional experience, access to reliable transportation (or ideally be based in Washington County), and be available and willing to attend rehearsals and work in Hillsboro. Preference will be given to applicants who posses either significant Educational Theatre experience at a college level and/or Professional Experience.

To be considered for a crew position, please send an electronic resume to Mandy in PC format (.doc or .pdf), including references and contact information for your references (send to: mandy@bagnbaggage.org). Please also be sure to indicate what crew position(s) most interest you. Applicants selected for consideration will be contacted to arrange an interview time. Hired crew members will be offered a competitive wage, based on the crew role and production.

 


 

Backstage Tech Internships

If you are a high school student and you are interested in interning with us on our backstage tech crew, please visit our High School Internships page.

 


 

Volunteer

Volunteer opportunities are available for those interested in ushering or assisting in other methods of support for the Company. Please send an email to info@bagnbaggage.org expressing your level of interest and availability for volunteer opportunities.